Zendesk - Agno

ZendeskTools enable an Agent to access Zendesk API to search for articles.

Prerequisites

The following example requires the requests library and auth credentials.

pip install -U requests

export ZENDESK_USERNAME=***
export ZENDESK_PW=***
export ZENDESK_COMPANY_NAME=***

Example

The following agent will run seach Zendesk for “How do I login?” and print the response.

cookbook/tools/zendesk_tools.py

from agno.agent import Agent
from agno.tools.zendesk import ZendeskTools

agent = Agent(tools=[ZendeskTools()], show_tool_calls=True)
agent.print_response("How do I login?", markdown=True)

Toolkit Params

Parameter	Type	Default	Description
`username`	`str`	-	The username used for authentication or identification purposes.
`password`	`str`	-	The password associated with the username for authentication purposes.
`company_name`	`str`	-	The name of the company related to the user or the data being accessed.

Toolkit Functions

Function	Description
`search_zendesk`	This function searches for articles in Zendesk Help Center that match the given search string.

Developer Resources

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